How to cancel Peloton

✓ Last checked Oct 2026 against Peloton’s official pages. See sources

You can cancel a Peloton All-Access Membership from your account online or through Peloton Member Support. You keep access until the end of the billing period, and Peloton generally doesn’t prorate refunds.

Ways to cancel

Online: Go to onepeloton.com/mymembership, select Manage next to the subscription, then Pause or cancel.
Phone: Peloton Member Support: 1-866-679-9129. Peloton lists live chat from 6 AM to 12 AM ET, 7 days a week.
App store: If you bought a Peloton App membership through Apple or Google, cancel it in that app store.

Step by step

Sign in at onepeloton.com/mymembership.
Select Manage next to your subscription, then Pause or cancel, and finish the cancellation.
Save the confirmation. You keep access until the end of the current billing period.
If you were billed in error, tell Peloton within 60 days of the billing date.

Watch out for

Peloton says you won’t get a prorated refund for the rest of the current period, except for special rights for certain Canadian and New York residents.
If you signed up for a committed membership period longer than one month, Peloton’s terms say you owe the fee for the whole committed period.
Peloton says it won’t issue refunds for billing errors reported more than 60 days after the billing date, except where the law requires it.
A pause (1, 2, or 3 months) is offered as an alternative. It is not a cancellation, and billing restarts automatically.

Whatever method you use, save proof: a confirmation number, email, screenshot, or certified mail receipt. Then check your next statement.

Still charging you? Put it in writing

Each letter has a free preview. Unlock the full letter for $4 to copy it or download it as PDF or Word. We’ll fill in Peloton for you.

Cancellation letter

A formal, dated cancellation notice to Peloton: cancel, stop all charges, confirm in writing. Mail it certified for proof.

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Refund after cancellation

Charged after you canceled, auto-renewed without warning, or billed when a free trial ended? Ask Peloton for your money back.

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Chargeback request to your bank

If Peloton won’t refund you, ask your bank or card issuer to dispute the charge and block future ones.

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Free preview on every letter. Paying unlocks the full text and downloads. Need several? Unlimited is $9/month.

Your rights when canceling, in plain English

Signed up online? A federal law, the Restore Online Shoppers’ Confidence Act (ROSCA), requires sellers of online subscriptions to show the key terms before taking your billing information, get your express consent before charging you, and give you a simple way to stop recurring charges (15 U.S.C. § 8403).
The FTC’s “click to cancel” rule is not in effect. The FTC adopted it in 2024, but a federal appeals court vacated it in July 2025 before it took effect. In March 2026 the FTC asked for public comment on a possible new rule. As of October 2026 no replacement rule has been adopted (rulemaking status).
State automatic renewal laws. Many states have their own rules. For example, California’s law says that if you signed up online, you must be able to cancel online, and it requires reminders before some renewals (California AG). Rules differ by state.
Gym contracts. Many states also have health club laws. Depending on the state, these can include a short window to cancel after you sign, or a right to cancel if you move far away or become disabled. Check your state consumer protection office (find yours).
Charged after you canceled? For a credit card, you can dispute a billing error in writing. The FTC says your letter should reach the card issuer within 60 days after the first bill with the error was sent to you (FTC). For automatic debits from a bank account, tell the company you’re revoking authorization, then tell your bank. To stop the next payment, notify your bank at least three business days before it’s scheduled (CFPB).

This is general information, not legal advice. Your contract and your state’s law decide what applies to you.

Sources

Summarized from Peloton’s own pages, last checked Oct 2026. Companies change their policies, so check the official page before you act. Your contract or membership agreement controls.