How to cancel Xfinity

✓ Last checked Oct 2026 against Xfinity’s official pages. See sources

Xfinity’s cancel page says to call, schedule a call, or visit an Xfinity Store to cancel. Returning rented equipment is a separate step, so keep proof of every return.

Ways to cancel

Phone: 1-800-934-6489, or schedule a call from xfinity.com/cancel.
In person: Visit an Xfinity Store.
Equipment returns: Use the Digital Return Center at xfinity.com/returns (prepaid UPS label), or drop equipment off at an Xfinity Store and get a receipt.
Mail: Xfinity’s cancel page doesn’t list a mailing address. Check your service agreement.

Step by step

Check whether you’re on a term agreement or promotion that has an early termination fee.
Call 1-800-934-6489, schedule a call, or visit a store to cancel. Ask for a confirmation number and the final bill date.
Return every rented device through xfinity.com/returns or a store. Keep the UPS receipt or store receipt.
Check your final bill for equipment charges and prorating.

Watch out for

If you’re on a minimum-term agreement, an early termination fee may apply. Check your agreement.
Rented equipment must be returned. Keep the receipt; at a store, the device is removed from your account right away.
Moving? Xfinity may let you transfer service instead, but you don’t have to accept that.

Whatever method you use, save proof: a confirmation number, email, screenshot, or certified mail receipt. Then check your next statement.

Still charging you? Put it in writing

Each letter has a free preview. Unlock the full letter for $4 to copy it or download it as PDF or Word. We’ll fill in Xfinity for you.

Cancellation letter

A formal, dated cancellation notice to Xfinity: cancel, stop all charges, confirm in writing. Mail it certified for proof.

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Refund after cancellation

Charged after you canceled, auto-renewed without warning, or billed when a free trial ended? Ask Xfinity for your money back.

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Chargeback request to your bank

If Xfinity won’t refund you, ask your bank or card issuer to dispute the charge and block future ones.

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Free preview on every letter. Paying unlocks the full text and downloads. Need several? Unlimited is $9/month.

Your rights when canceling, in plain English

Signed up online? A federal law, the Restore Online Shoppers’ Confidence Act (ROSCA), requires sellers of online subscriptions to show the key terms before taking your billing information, get your express consent before charging you, and give you a simple way to stop recurring charges (15 U.S.C. § 8403).
The FTC’s “click to cancel” rule is not in effect. The FTC adopted it in 2024, but a federal appeals court vacated it in July 2025 before it took effect. In March 2026 the FTC asked for public comment on a possible new rule. As of October 2026 no replacement rule has been adopted (rulemaking status).
State automatic renewal laws. Many states have their own rules. For example, California’s law says that if you signed up online, you must be able to cancel online, and it requires reminders before some renewals (California AG). Rules differ by state.
Gym contracts. Many states also have health club laws. Depending on the state, these can include a short window to cancel after you sign, or a right to cancel if you move far away or become disabled. Check your state consumer protection office (find yours).
Charged after you canceled? For a credit card, you can dispute a billing error in writing. The FTC says your letter should reach the card issuer within 60 days after the first bill with the error was sent to you (FTC). For automatic debits from a bank account, tell the company you’re revoking authorization, then tell your bank. To stop the next payment, notify your bank at least three business days before it’s scheduled (CFPB).

This is general information, not legal advice. Your contract and your state’s law decide what applies to you.

Sources

Summarized from Xfinity’s own pages, last checked Oct 2026. Companies change their policies, so check the official page before you act. Your contract or membership agreement controls.